Payment and Cancellation Policy
Reservation is in some cases (guest will be contacted by us) conditional on payment of a deposit of 50% of the total price by transfer to the bank account no. 2111143038/2700, variable symbol = reservation number / voucher no later than 30 days before the first day of arrival Accommodation. In the case of non-payment of the advance sent to the guest's e-mail notifying you of this fact. If the guest does not react to this challenge and advance payment does not pay for accommodation, the reservation is automatically canceled and the 29th day before start of accommodation. Please note: Bank Fee of CZK 200 for payments from abroad, be charged to the client.
UNICREDIT BANK A. G., Náměstí Jaroslava Seiferta 698, 278 01 Kralupy nad Vltavou, Czech Republic
BANK ACCOUNT: 2111143038
BANK CODE: 2700
variabil symbol = no. reservation (voucher)
Surcharge for accommodation is payable on the day of arrival. In the event of early termination of the stay is not entitled to recover sums of money (entitled to a refund only if insurance against cancellation of stay and max. 80% of the unused amounts).
Surcharge is possible to pay in cash or by 1. 12. 2015 credit card.
Guaranteed Credit Card
It is intended mainly for foreign clients and optional for guests from the Czech Republic who prefer this method of booking. Guaranteed credit cards are exempt from additional bank charges. We need the following information: name of the card holder, number and type of credit card, expiration date. By authorizing credit card will be bindingguarantee of booked accommodation. Cash card will be debited only when there is a situation - where we are entitled to charge a cancellation fee (client will not come).
In case the guest cancels ordered stay, the cancellation fee was deducted from the deposit paid in the following manner:
Up to 4 weeks prior to arrival: 0% of the price
4-2 weeks before arrival: 30% of the price
Less than 2 weeks before arrival: cancellation fee prepaid.
The arrival is between 14 and 20 o'clock. Guests present a personal identification document (data on all persons, ask for another card or passport) and pay the rest of the stay.
End of stay
The stay ends with breakfast on departure day and release the rooms before 10.30 am. Another option is to store your luggage in the afternoon in a designated area.In the event of early termination of the stay is not entitled to recover sums of money (claim for reimbursement is again only in case of insurance against cancellation of stay and max. 80% of the unused amounts).
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: firstname.lastname@example.org.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address email@example.com or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.